Our clients are our partners. We have a shared focus: To reach your financial goals today and in retirement. As partners, we share responsibility for success. This service agreement focuses on our commitment to you and looks at what we will need in return to help you succeed. Our commitment is simple: To provide you with leading-edge financial advice that helps you achieve your objectives, supported by the team and the systems to deliver consistently on that promise.
It is critical that we meet regularly to review your portfolio, to assess any changes in your circumstances and to keep you abreast of any issues that may affect your financial future. We offer face-to face meetings every year. We will, in addition, keep in contact with you on a regular basis to keep you up-to-date with anything relevant to you and your money. This review process is critical if we are going to help you stay on track to reach your objectives.
Service - Our service offering will be as a firm of Independent Advisers
To help you understand what you can expect in terms of service on a day-to-day basis, we have established the following standards.
You can expect that any phone call made to our office before 4.00pm will be returned by your adviser, or someone on the team, the same day. Calls made after 4.00pm will be returned the next business day.
While we endeavour to execute all business without error, we will try to resolve any problems within three business days. If that is impossible, we will provide you with a status report within that time.
We have assembled an outstanding team and each individual plays an important role in meeting your needs. Your adviser will provide you with a detailed list of personnel.
We believe that your interests are best served when we can help educate you on key financial issues. To that end, we will provide a quarterly newsletter that focuses on a range of topical issues explained clearly and concisely. When appropriate, we will point you to additional articles of specific relevance to your situation.
As you can see from the volume of coverage in the media, this is a complex and dynamic industry. In order to ensure that we are completely up to date, we commit our staff to 35 hours of continuing education every year. Our newsletter will include details where that education has an impact on our services or your situation.
In an effort to generate regular feedback from you we have put two initiatives in place: A client advisory board and annual client surveying. Our client advisory board consists of a number of clients who are rotated every year and meet quarterly to provide direct feedback on our services. Each year we also conduct a formal survey of our clients to ask for your opinion of our service and to gather additional information. Your responses on these surveys are taken very seriously and we would appreciate your participation.
To this point we have outlined our service commitment to you but, as we said at the outset, this is a two-way street and we view you as our partner. We ask that you commit to meeting with us as outlined above, that you provide us with all the information that we need and that you ensure that we are managing all of your assets. It is only with full disclosure that we can fulfil our promises to provide the best advice.
The Financial Conduct Authority (FCA) does not regulate all of these products and services
Independent Advisers (Scotland) Ltd
Independent Advisers (Scotland) Limited is registered in Scotland
Registration No. SC252740
Registered office: 81 St Vincent Street
2nd Floor, Glasgow, G2 5TF
Tel: 0141 221 4442
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